Questions, answered.

Vivahkalp is open to unmarried, divorced or widowed individuals aged 18 to 50 who are legally eligible to marry. You can also create a profile for a son, daughter, brother, sister or relative, but only with that person’s knowledge and consent. Profiles that belong to a minor are removed.

• Profile photos: exactly 4 are required (JPG or PNG, max 2 MB each). They are automatically resized and cropped to a square, and you can adjust the crop.
• ID proof: Aadhaar or PAN is required.
• Salary slip: required, unless you are not currently working.
• Kundali: optional.

Documents are used only for verification by our admin team and are never shown to other members.

Usually within 2–3 days of submitting your profile and documents. Every profile is reviewed manually by our team before it becomes visible to other members. Until it is approved you will see the “Pending Approval” screen and cannot browse matches.

A profile may be rejected or suspended if it contains false or misleading details, unclear documents, a duplicate, or appears to belong to a minor. If you have been waiting longer than 3 days, please raise a ticket.

• Make sure you entered your correct 10-digit WhatsApp number and that WhatsApp is active on it.
• Wait a minute, then tap Send OTP again. Each new code replaces the previous one, so always use the latest message.
• The code is valid for 5 minutes. After 5 wrong attempts you will need to request a new code.

Still stuck? Raise a ticket (no login needed) or message us on WhatsApp.

Log in with your phone number or email and your password. If you forgot it, tap Forgot Password? on the login page, enter your WhatsApp number, verify the 6-digit code and set a new password (minimum 6 characters).

Already logged in? You can change your password any time from My Profile.

Your Dashboard shows recommended profiles (approved members of the opposite gender; people you blocked are hidden). Use the search box and filters to narrow down by name, age range, city, religion and more. Tap any card to open the full profile.

Open a profile and tap Send Interest, or use the Interest button on the match card. The other member is notified and can accept or decline.

Track everything in Interests Received, which has Received and Sent tabs and a status filter (Pending, Accepted, Rejected, Withdrawn). You can withdraw an interest you sent while it is still pending.

Open the profile and tap Shortlist to save it for later. All saved profiles are listed under Shortlisted in the sidebar, and you can remove any of them at any time.

Open the member’s profile and tap Chat. All your conversations appear under Messages.

Please keep conversations respectful. Harassment, abusive language, and asking for money or banking details are not allowed and can lead to account action.

AstroMatch runs a Kundali (Guna Milan) compatibility check between you and another member, using the birth details in both profiles. Open any profile and tap AstroMatch (or use the Astrology tab). It only runs when you tap it. The more complete the birth details are, the more useful the result.

Open Who Viewed Me from the sidebar to see members who recently looked at your profile. Other activity, such as interests and updates, shows up under the notification bell at the top.

Go to My Profile to edit most details, update photos and change your password. For security, your name, date of birth, phone number and gender are locked after registration. Once submitted, your ID proof and kundali document are also locked, while profile photos and the salary slip can be replaced.

If something locked is wrong, raise a ticket and our team will help.

Other verified members can see the profile details, photos and partner preferences you entered. They can never see your mobile number, email, password, Aadhaar/PAN, salary slip or kundali document — those are visible only to our internal verification team. We do not sell your data or use it for third-party advertising. Read the full Privacy Policy.

Open their profile and choose Block. Your profile is hidden from them immediately, and you can undo it any time from Settings → Blocked Users.

To report abusive behaviour, fraud or a suspicious profile, open their profile and tap Report. Pick a reason, add details and submit — our safety team reviews every report confidentially, and the member is never told who reported them. You can follow progress any time in Help & Support → My Reports.

Go to Settings → Delete Account, tick the confirmation box and submit (a reason is optional). Your profile is hidden immediately from all matches and searches. Our team then permanently deletes your data and emails you a confirmation. This cannot be undone.

Go to Raise a Ticket, pick a category, add a subject and describe the issue. You will get a Ticket ID and can follow the conversation any time from My Tickets, where you can also reply to our team. Replying to a resolved or closed ticket reopens it.

No account yet? You can still raise a ticket with your phone or email, and track it on the Track a Ticket page using your Ticket ID.

We aim to acknowledge every request within 48 hours and resolve most queries within 3–5 business days. Privacy and data requests are resolved within 30 days. Including as much detail as possible (your registered phone or email and what exactly happened) helps us resolve things faster.

Not satisfied with how a query was handled? Reply on your ticket and ask for it to be escalated — a senior team member will review it. You can also write to support@vivahkalp.com.

• Never send money, share banking details or share your OTP with anyone.
• Make your own independent enquiries before taking any marriage decision or meeting in person.
• Meet in a public place and inform your family first.
• Report anything suspicious straight away.

Vivahkalp verifies documents to the best of its ability, but it is an introduction service and cannot guarantee every detail a member provides. See our Terms & Conditions.